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It used to be that being a loyal customer earned you some perks when it came to your mobile phone service. Not only that, but it was possible to call your provider and let them know you wanted to end the service. They would usually come back with a better deal, hoping to keep you on as a customer. However, things have really changed in the last few years.

These days, when you call and say you’re canceling, chances are you won’t find those good deals anymore. In fact, the best deals are usually for new customers, rather than those who are loyal! How frustrating is that?

Now, it pays to be savvier when it comes to dealing with mobile service providers. Did you know there’s a way to keep your current phone number and move it to a new service provider that saves money? If not, then this article will provide you with the right information to make this happen!

But first, we’ll take a look at what happens to customers who just stay with the same provider, even after their contract ends.

Out of Contract—What Does This Mean?

Most contracts include the monthly price for your plan, as well as the cost of your mobile device. The cost of your device is spread over the length of your contract. This is usually more expensive than just paying for the phone upfront; however, many of us simply can’t afford to pay the full of the phone at one time. So, the contract includes the price of your phone.

But what happens when the contract ends? Usually, you’ll end up paying the same amount you’ve been paying, even though the phone has already been paid off. This means you’re overpaying for your mobile services.

According to a survey at Which?, more than half of the people who reached the end of their contract did not switch to a new provider or search for a better deal right away. Instead, they kept paying the same price for their mobile service.

What does this mean for you? You could end up paying as much as £96 a year more, which includes the price of the phone you’ve already paid off! That’s a nice chunk of money! This is why it’s important to look for a better deal with another provider to save money on your mobile phone service.

End of Contract Letters

Back in February 2020, a new law passed that made it necessary for all service providers, including mobile service companies, to notify the customer when their contracts are about to expire. These businesses must send customers end-of-contract notification letters. The benefit to customers is that once they’ve received this letter, they’re free to begin searching for a better deal.

The letter must warn that your contract is about to end, and when that date is. They must also inform you that you may have to pay more for your service at that time. In addition, the letter should encourage you to look around for a better deal to save money.

Keep Your Number & Save Money

Now you may be wondering how to go about searching for a new provider, save your number and get a better deal. We’ll be reviewing these issues in this section.

One way to find great deals is to hop over to, where you can compare the prices for services offered by several mobile phone providers. While you’re on the site, be sure to check out the prices for contract phones, as well as SIM-only deals.

You may want to write some of the information down. For instance, record the name of the service provider, how many minutes, text messages, and data they’re offering for each of their plans. Compile this information for several mobile phone service providers.

When you’ve reviewed the information and found some deals that might work for you, then call or get on a webchat service with your current service provider. Ask them what tariffs they’re currently offering. You can even explain that you’re looking for a better deal.

OK, you may be put off by this next part, but it’s not hard. It’s possible to save money on your mobile service by haggling. While this can be uncomfortable for some people, it’s a great way to save money. In fact, you may save as much as £96 a year by using this method.

When you’re haggling, don’t hesitate to use the information you found when researching providers and tariff plans they have on offer. You might even save some more money!

If you’re not happy with the deal they come back with, then it’s time to thank them and say goodbye. You’ll find a much better deal somewhere else. Your research has proven this!

Switching Providers

When looking to switch providers, consider your options. For instance, you may save money on new phone contracts, or buying a refurbished phone. Another choice is to look at SIM-only deals if your phone is still in good condition.

If you’d like to keep your current phone number, that’s possible. When you make the switch to a new number, it’s possible some people may lose the new number. That can be a real problem for family, friends, and more.

How to Switch Mobile Networks & Keep Your Number

This is a process called “porting,” and it’s really not too hard! You can port your number whether choosing a new service provider or choosing a SIM-only deal.

Be aware that all mobile service providers are legally required to allow you to keep your current phone number. You just need the PAC (Porting Authorization Code) code. This is a 9-digit number, which usually includes both numbers and letters.

If you’d rather not have to deal with calling your current mobile service provider, don’t worry. You don’t have to talk with them again. All you need to do is text “PAC” to this number: 65075. This will start the process, and you should receive a reply in about a minute or so.

One note, if you have more than one number on your account, you’ll need to request the code online or call your provider for the PAC code. After you’ve received the code, it’s valid for 30 days. If you wait too long, then you’ll need to request a new PAC code. When you have your PAC code, this will need to be given to your new service provider.

Porting your number to the new service provider usually doesn’t take longer than the next working day.

That’s it! This is how you can keep your number and get a better deal on your mobile service at the same time!